17 August 2012

Quality Assurance Manager | PT CIMB Sun Life | 2012

  Quality Assurance Manager
  Jakarta Raya
  Closing Date:7-9-12


  • Provide guidelines and controls for sales quality in Direct Marketing Channel in order to ensure that every policy sold is according to CSL’s business ethics, conducts and standards.
  • Improve the quality of sales conducts and processes in Direct Marketing Channel through activities such as feedbacks, consequence management and training sessions
  • Provide strategies and actions how to retain all customers, through activities such as cancellation handling, collection strategies and services improvement
  • Liaise with other related departments in CSL and SIS, to handle incoming complaints from customers with proper and satisfactory resolution
  • Manage all expenses in quality control and conservation activities according to the budget

  • Bachelor degree in any discipline with minimum GPA 2, 75.
  • Having a minimum of 2 years’ experience in affinity/ bancassurance business
  • Having a minimum of 3 years' experience in telemarketing
  • Computer literate and competent with Microsoft Word, Excel and PowerPoint.
  • Fairly fluent in English
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